Reasoning about Customer Needs in Multi-supplier ICT Service Bundles using Decision Models
نویسندگان
چکیده
We propose a method, e3service , to reason about satisfying customer needs in the context of a wide choice of multi-supplier ICT service bundles. Our method represents customer needs, their ensuing consequences, and the services that realize those consequences in a service catalogue. This catalogue is then used by a reasoner, which elicits customer needs, computes their consequences, and automatically matches these consequences with services offered by suppliers. The e3service method has been implemented and tested in software to demonstrate its feasibility.
منابع مشابه
A Computational Approach Towards Eliciting Needs - Driven Bundles of Healthcare Services
We propose a method, e3-service, to reason about satisfying customer needs (problems stated by the consumer) by means of a bundle of multi-supplier service bundles (solutions from specific suppliers). The e3-service method represents customer needs, desired consequences by the customer, and the services that realize those consequences in a multi-perspective service catalogue. This catalogue is ...
متن کاملReasoning about Substitute Choices and Preference Ordering in e-Services
e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose and prioritize these multi-supplier e-service bundles is considered as a key problem. In this paper, we present the eservice ontology to represent a multi-supplier e-se...
متن کاملE3-Service - A Model-Based Approach for Generating Needs-Driven E-Service Bundles in a Networked Enterprise
e-services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this e...
متن کاملe3service: An ontology for needs-driven real-world service bundling in a multi-supplier setting
Businesses increasingly offer their services electronically via the Web. Take for example an Internet Service Provider. An ISP offers a variety of services, including raw bandwidth, IP connectivity, and Domain Name resolution. Although in some cases a single service already satisfies a customer need, in many situations a customer need is so complex that a bundle of services is needed to satisfy...
متن کاملEservice: a Model-based Approach for Generating Needs-driven E-service Bundles in a Networked Enterprise
e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this e...
متن کامل